Welcome to Domovleno. These Terms of Service ("Terms") govern your use of the Domovleno appointment-scheduling platform, its booking pages, and our websites (together, the "Service"). By creating an account or using the Service you agree to these Terms.
For customers in Ukraine, the contract with us is concluded by accepting the Public Offer Agreement; these Terms form an integral part of it, and in case of any conflict the Public Offer Agreement prevails.
1. Who we are
The Service is operated by Individual Entrepreneur MALINOVSKYI ROMAN OLEKSIIOVYCH (ФОП Маліновський Роман Олексійович), registered in Ukraine ("Domovleno", "we", "us", "our"); the Provider's full requisites are set out in the Public Offer Agreement. You can reach us any time via our contact page or by email at support@domovleno.com.
2. The agreement
These Terms form a binding agreement between you (or the business you represent) and Domovleno. If you accept these Terms on behalf of a business, you confirm that you have authority to do so and that the business will be bound by them. Where you handle personal data of your own clients through the Service, our Data Processing Agreement also applies and forms part of these Terms.
3. Your account & access
Domovleno launches by invitation. Access is granted to approved businesses; you may join the waitlist and we will notify you when a place opens. Once you have an account, you are responsible for the security of your login credentials and for all activity under your account. You must:
- Provide accurate registration information and keep it up to date.
- Use a strong password, or sign in with a Google account you control.
- Notify us immediately via our contact page if you suspect unauthorized access.
- Be at least 18 years old, or have a parent or guardian agree to these Terms on your behalf.
4. Subscription & billing
Domovleno is offered on Free and Pro subscription plans as described on our pricing page. Every new account gets the Pro plan free for a 7-day trial from signup; no card is required. The trial is given once per business and is never granted for subscribing, linking a card or paying; we may withhold it when the same owner has already used it for another account. If you subscribe during the trial, it runs to its end date and the first charge happens after it ends, normally within 12 hours. If you don't subscribe, the account moves to the Free plan when the trial ends, and nothing is charged. The Free plan remains available without a card.
Paid subscriptions renew automatically until cancelled. You may cancel at any time from your billing settings or by contacting us; cancellation takes effect at the end of the current billing period and no refund is given for that period (consumers additionally keep the guarantees set out in the Public Offer Agreement and consumer-protection law). For customers in Ukraine prices are set in hryvnia and include applicable taxes. We may change subscription pricing with at least 30 days' notice; if you don't agree to a change, you may cancel before it takes effect.
5. Payments & platform fee
Domovleno lets you take payments from your own clients online. Card processing is handled by your connected payment provider — mono (JSC "UNIVERSAL BANK"), LiqPay (JSC CB "PrivatBank") or Stripe — under a merchant arrangement connected to your account. This means:
- Funds from your clients settle directly to your business through your own merchant account. Domovleno never holds, receives, or disburses your clients' money.
- Your use of a payment provider is also subject to that provider's (and its bank's) own terms, and you are responsible for meeting their onboarding and compliance requirements.
- Card-network and payment-provider processing fees are charged by the processor and are separate from anything Domovleno charges.
- You are solely responsible for fiscalisation of settlements with your own clients (РРО/ПРРО fiscal registrars) and for issuing them settlement documents where Ukrainian law requires it.
For providing the platform that facilitates these online payments, Domovleno charges a platform fee of 1.5% on online payments processed through the Service. This fee applies only to online card payments taken through Domovleno — it does not apply to bookings you mark as paid in cash or in person, and it is separate from your subscription. The current fee is shown on our pricing page and we will give notice before changing it. Fee invoicing and payment terms are set out in the Public Offer Agreement.
6. Acceptable use
You agree to use the Service in compliance with all applicable laws and our Acceptable Use Policy. You must not use the Service to send spam, distribute malware, infringe others' rights, or operate any business that is illegal in your jurisdiction or ours. When you send reminders or messages to your clients through Domovleno, you are responsible for having a lawful basis to contact them (including consent to commercial electronic messages where the Law of Ukraine "On Electronic Commerce" requires it) and for honouring opt-outs — including SMS recipients who reply STOP, who are unsubscribed automatically.
7. Your data & privacy
You own the data you put into Domovleno ("Customer Data") — including client records, bookings, messages, and payment metadata. As between you and Domovleno, you are the data controller of your clients' personal data and Domovleno is your processor, acting on your documented instructions. We process Customer Data only to provide the Service, in line with our Privacy Policy and Data Processing Agreement.
You can export your Customer Data at any time, and you and your clients can request access to or deletion of personal data. These requests are supported directly in the app (a client's data can be exported or erased from within your account) and via our contact page. If you close your account, we retain your data for 30 days, then permanently delete it.
8. Our service
We work hard to keep Domovleno running, but no software is perfect. The Service is provided "as is" and "as available", without warranties beyond those that cannot be excluded by law. Current service status is published on our status page. We continuously improve the Service and may add, change, or retire features; if a change materially reduces functionality you pay for, we'll tell you in advance.
Besides the Service, we may offer additional services — for example, accounting support for sole proprietors (ФОП) in Ukraine. They are provided under separate terms published on the respective service page and are not part of any Service plan.
9. Intellectual property
Domovleno and its underlying software, design, and trademarks remain our property. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business while your subscription is active. You keep all rights in your Customer Data.
10. Termination
You can stop using Domovleno at any time. We may suspend or terminate your account if you breach these Terms in a material way and don't fix it within 14 days of being notified, or immediately if you use the Service to commit fraud or to harm others.
11. Liability
To the extent permitted by law, our total liability to you for any claim arising out of these Terms or the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, nor for acts or omissions of the payment processor or other third parties you connect to your account. These limitations do not apply where they are prohibited by mandatory law, including consumer-protection law.
12. Changes
We may update these Terms from time to time. If we make material changes we'll notify you by email at least 30 days before they take effect. Continued use of the Service after changes take effect means you accept the new Terms.
13. Governing law
These Terms are governed by the laws of Ukraine, except where the mandatory consumer protection rules of your country of residence apply. For customers in Ukraine the primary contractual document is the Public Offer Agreement. Before starting any formal dispute, please contact us — we resolve almost everything informally.
This document is written to be readable in plain language, and the full terms above apply. Questions? Reach us via our contact page.