Messaging & Reminders

Send the right message, at the right time, through the right channel.

From booking confirmations and reminders to cancellations, rescheduling, and win-back campaigns, Domovleno automatically delivers every message via email, SMS, and the messaging apps your clients already use—Telegram, Viber, and more.

6 events, zero manual sends

Email, SMS & messengers

Credits roll over. Never expire.

Message activityInteractive demo

This week

Booking confirmed → Nadia

Booking confirmedNadia2 min agoDelivered

24-hour reminderBohdanSends in 22hScheduled

2-hour reminderIrynaSends in 1h 50mScheduled

Cancellation noticeYuri14 min agoDelivered

Reschedule noticeOksana1h agoDelivered

Win-back nudgeVladRetried · deliveredDelivered

How it fits together

One platform. Five ways to turn first-time clients into regulars.

Automate reminders, reach clients by email, SMS, and the messaging apps they already use, then reconnect with them at the right time. Everything works together in one simple workflow.

Reminders

Booking confirmations, plus 24-hour and 2-hour reminders, are sent automatically—right when your clients need them.

Messengers

Confirmations, reminders and a shared inbox in Telegram, Viber, WhatsApp (coming soon), Facebook and Instagram — from your own name, on the Free plan.

Email

Included with every plan—booking confirmations, reminders, and win-back emails are sent automatically.

SMS

Ideal for time-sensitive messages that clients see within minutes. Available on Pro.

Client Retention

When clients stop booking, Domovleno automatically reaches out at the right time and shows you who returns, so you know what actually works.

Inbox

Nadiia K.4pm works, thank you 🙏

+380 67 123 4567Do you have anything this Friday?

@olha.styleLoved the result! Can I rebook?

Dmytro P.See you Saturday at 10.

Every channel lands in one inbox, matched to the client's card.

Messaging

Reach clients where they actually pay attention.

Connect your Telegram, Viber, WhatsApp (coming soon), Facebook and Instagram, then send confirmations and reminders where your clients already chat — and answer them from one inbox next to the calendar. All from your own name, on the Free plan.

Their preferred messaging app

Send booking updates through Telegram, Viber, or Facebook instead of SMS whenever possible.

One shared inbox

Replies from every channel appear in one place and are automatically linked to the right client.

Clear about every channel

Instagram is inbox-only, while Viber and WhatsApp (coming soon) have provider fees. We show exactly what each channel supports before you get started.

The honest table

Compare messaging channels

Every channel works a little differently. Here's a clear overview of what each one supports.

Channel	Notifications	Broadcasts	Receipts
Telegram			None (sent only)
Viber			Delivered + seen
WhatsApp (coming soon)			Sent / delivered / read
Facebook		—	Sent / delivered / read
Instagram	—	—	Delivered + seen

Telegram is free and instant. Instagram supports inbox messages only, so reminders and broadcasts aren't available. WhatsApp and Facebook notifications use approved templates, while WhatsApp broadcasts use marketing templates. Any third-party channel fees (such as Viber or Meta) are billed directly by the provider.

Honest pricing

Messaging is free with Domovleno. Some channels have their own fees.

Messaging is included on the Free plan. Some channels charge their own fees directly—we never add anything on top.

Free

Telegram & Facebook / Instagram

No per-message fees. Notifications, inbox, and Telegram broadcasts are included with your Domovleno plan.

Third-party fee

Viber

New Viber bots are approved by application. Replies within a client's 24-hour session are free; bot-initiated messages, like broadcasts, are billed by Viber directly. We explain the pricing before you connect.

Third-party fee

WhatsApp (coming soon)

Meta charges for WhatsApp template messages and bills them directly to your account. Replies within the 24-hour customer service window are free.

The message engine

Six key moments. Fully automated.

From the moment a client books to long after their appointment, Domovleno sends every message automatically. Choose the channel for each step and change it anytime.

Instant booking confirmation

Clients receive a confirmation as soon as they book, through the channels you choose.

Smart reminders

Automatic reminders go out 24 hours and 2 hours before each appointment to help reduce no-shows.

Automatic schedule updates

If an appointment is cancelled, rescheduled, or booked again, clients are notified automatically, so everyone stays up to date.

Per-event channelsEditable any time

EmailSMS

Booking confirmed

24-hour reminder

2-hour reminder

Cancellation notice

Reschedule notice

Win-back nudge

Retention SMS only reaches clients who opted in on the booking form.

Notifications · Activity

428

Delivered

Scheduled

Needs attention

Search by client…All types

Booking confirmedOksana6 min agoDelivered

24-hour reminderVladSends in 8hScheduled

Reschedule noticeNadia1h agoDelivered

Win-back nudgeBohdan3h agoDelivered

See every send

Every message. Easy to track.

Every confirmation, reminder, and follow-up is stored in one searchable timeline. See what was sent, when it was delivered, which channel was used, and whether it reached your client.

Find any message in seconds

Search by client or filter by message type to quickly find confirmations, reminders, cancellations, reschedules, or win-back messages.

See what needs attention

Instantly see which messages were delivered, which are scheduled, and which need your attention—all without digging through delivery logs.

See exactly what your client received

Open any message to view its content, recipient, delivery channel, and status—all in one place.

The payoff

Reminders keep appointments. Retention keeps clients.

When a client stops booking, Domovleno automatically reaches out at the time they're most likely to respond. Every returning booking is tracked, so you always know which campaigns are delivering results.

Sent when they're most likely to respond

Win-back messages are delivered at the time each client usually books, increasing the chances they'll come back.

Results you can measure

Every returning booking is linked back to the campaign that generated it, giving you a clear view of what drives revenue.

Focus on your most valuable clients

Clients are prioritized by lifetime value, so you always start with the relationships that have the greatest impact on your business.

Win-back funnelLast 90 days

Sent428

Rebooked96

22% rebook rateSent → Rebooked

Revenue recovered

$5,280

Example on demo data

Why it matters

Clients rarely disappear on purpose. Life just gets in the way.

Even the busiest clients forget appointments. Domovleno keeps every booking on track with automated reminders, and when someone stops coming back, it reaches out again automatically—tracking every returning booking so you always know what worked.

Reliable delivery

Automatic retries and smart error handling catch delivery issues before your clients ever notice. Every message is tracked—nothing disappears without a trace.

Fewer no-shows

Smart reminders sent 24 hours and 2 hours before each appointment give clients time to reschedule instead of missing their booking.

Less manual follow-up

Stop manually following up with inactive clients. Domovleno reaches out automatically, so you can spend your time on your business instead.

From the blogHow to reduce no-shows: reminders, upfront payment and a cancellation policy that worksRead the article

Let the engine handle the follow-through.

Reminders, email, SMS, and win-back campaigns — one settings page, zero manual sends.