Can I charge a small fee to a prospective client who cancelled a first consultation without notice — and do I need to state that rule in writing?
There's no automatic cancellation or no-show fee in Domovleno. If the consultation was paid online at booking, the money isn't refunded automatically after a cancellation: you get a notification and decide, and can refund it with a button in the admin. Put your cancellation rule in the service description — the client sees it on the booking page before paying. Whether you need a separate written form depends on your practice's rules; we don't advise on that.
