Question 1

I see clients on my own, with no receptionist. Where do I start?

Accepted Answer

With the Free plan: the booking page, calendar, client base and email confirmations work with no limit on bookings. Set up services with their real duration — first visit, nail treatment, correction system adjustment — and give clients the link; add bookings taken by phone to the same calendar.

Question 2

How do I book a client for every adjustment of a course in advance?

Accepted Answer

Book each adjustment as a separate appointment: the product has no recurring series. It's easiest at the end of a visit — you pick the date together and the booking is already in the calendar, with a confirmation and reminders like any other. Online, the client only sees free slots 31 days ahead, so later dates are yours to add.

Question 3

Some of my clients have no email. How can they book?

Accepted Answer

Email isn't needed to book: the online form asks for a name and a phone number, and the last name and email are optional. To send such clients a confirmation and reminders 24 and 2 hours before, turn on SMS in the notification settings on Pro. Older clients can also be booked by you after a call, or by relatives from the link.

Question 4

A medical pedicure and ingrown toenail care in one visit — how do I book that?

Accepted Answer

As a separate combined service. The product doesn't put several services into one booking, so create, say, «Medical pedicure + ingrown toenail» with the time of both procedures and its own price — the client picks it like any other service.

Question 5

How do I ask clients to tell me in advance if their toenails are polished?

Accepted Answer

Put it in the service description: up to 600 characters, shown under the service name on the booking page before the client picks a time. The texts of service emails and SMS can't be edited, so tips like this don't go there — and your address is already in the confirmation email.

Question 6

How much does it cost?

Accepted Answer

The Free plan is free forever, with no limit on bookings. Pro with SMS reminders and the AI assistant costs $25 month to month or $19/month billed yearly, and every new account gets 7 days of Pro free after signup — no card needed. However many podologists work in your practice, the price stays the same.

Question 7

Do you take prepayment at booking, and what do you do when a client confirmed the visit the day before but didn't show up?

Accepted Answer

You can take online payment at booking, but only the full price of the service — there's no partial prepayment or deposit in Domovleno. It's switched on per service, for example for the 90-minute first visit. Domovleno doesn't keep clients' cards on file and has no automatic no-show fee: if a client misses a paid visit, the decision is yours, and you can refund the payment with a button in the admin. Write your rules for this case in the service description — the client reads them on the booking page before paying.

Question 8

How do you handle clients running late, and how many minutes do you build into the schedule for it?

Accepted Answer

In Domovleno, slack for late arrivals is a buffer: you can add minutes before or after each service, and the calendar keeps them free together with the visit. Nobody can book that time online, and when the client is on time, those minutes go to sterilising instruments and preparing the room. The buffer is set per service — after ingrown toenail care it can be longer than after a short adjustment.

Question 9

How do you deal with last-minute cancellations? I sent reminders to all of the day's clients in the morning and got back «I'm not coming» and «I forgot I'm on sick leave». How do I get people to let me know in advance?

Accepted Answer

Let the software handle the morning round: Domovleno sends reminders 24 and 2 hours before on its own, each with a link to reschedule or cancel. The day-ahead reminder gives the client time to warn you early, and the freed slot shows up on the booking page again. The product doesn't enforce rules like «cancel at least a day ahead» — write your own arrangement in the service description, and the client sees it while booking.

Question 10

How do you keep track of clients who come back for repeat nail cleanings? We take a «before» photo, the client returns six months later and we take a new one to see the progress. Where do you store those photos?

Accepted Answer

Photos can't be added to a client card in Domovleno, so keep progress photos separately — in your own medical system, the cloud or on your phone. The card holds every visit and an internal text note of up to 5,000 characters: a good place to write down when a photo was taken and where it's stored. A follow-up six months out can't be booked online — clients only see free slots 31 days ahead — so add that date to the calendar yourself.

Question 11

How do you keep your bookings now: a notebook, a spreadsheet, an app, or everything in direct messages? What annoys you most?

Accepted Answer

With Domovleno, bookings live in one calendar: online bookings from clients and the ones you add after a call land in the same place, so the notebook and the chats no longer disagree. Instead of replying during procedures and sending reminders by hand, there's the booking page link and automatic reminders 24 and 2 hours before. Moving your existing base is free: a CSV or Excel spreadsheet is read directly, photos of notebook pages are read by AI, and clients receive nothing while it happens.

Question 12

Once or twice a week clients simply forget their appointment and don't let me know — is it the same for you? Any advice?

Accepted Answer

To keep clients from forgetting, Domovleno sends a confirmation right after booking and reminders 24 and 2 hours before — without you. Email works on any plan, and Pro adds SMS with your practice's name, the date and time, but no service name. No paper appointment card is needed either: the confirmation email has the service, specialist, price and address, and the client can reschedule or cancel from the link.

Time	Service	Duration	Typical price
9:00	First visit: consultation + podological pedicure	90 min	₴1250
10:30	Medical pedicure	60 min	₴1400–2600
12:00	Ingrown toenail care (1 nail)	40 min	₴800–900
14:00	Fitting a nail correction system: brace or titanium wire	40 min	₴1500
15:30	Brace or wire adjustment (follow-up visit)	30 min	₴600–800
17:00	Machine nail treatment, 1–2 nails	30 min	₴900–1300

Booking software for podologists and podology practices

Here's what booking a podologist looks like

Is Domovleno right for a podologist?

A good fit if

Worth knowing first

Where a podology practice loses time

A working day in a podology practice

A podologist's day: from a first visit to a correction system adjustment

Booking software for podologists: its own time for every visit, and the course of adjustments in your calendar

Reminders without a morning round of messages

Online payment for the first visit

Every visit with its own duration

Clients and their relatives book themselves

Client card and analytics

Notebook, messenger or booking software: what a podologist should compare

Questions from podologists and medical pedicure specialists

Do you take prepayment at booking, and what do you do when a client confirmed the visit the day before but didn't show up?

How do you handle clients running late, and how many minutes do you build into the schedule for it?

How do you deal with last-minute cancellations? I sent reminders to all of the day's clients in the morning and got back «I'm not coming» and «I forgot I'm on sick leave». How do I get people to let me know in advance?

How do you keep track of clients who come back for repeat nail cleanings? We take a «before» photo, the client returns six months later and we take a new one to see the progress. Where do you store those photos?

How do you keep your bookings now: a notebook, a spreadsheet, an app, or everything in direct messages? What annoys you most?

Once or twice a week clients simply forget their appointment and don't let me know — is it the same for you? Any advice?

Start free — forever

Common questions from podologists

Read next

Domovleno also fits

Your clients' courses in a calendar, not a notebook